Legal
Terms of Use
Legal terms governing your access to and use of the FirmFirst website and publicly available services.
Last Updated: December 2, 2025
PLEASE READ THE FOLLOWING CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS.
Effective Date: December 2, 2025
As used in these Terms of Use, "FirmFirst," "us," or "we" refers to Kaizen Data Ventures, LLC (DBA FirmFirst.com) and its affiliates.
These Terms of Use ("Terms"), along with FirmFirst's Privacy Policy, govern your access to, and use of, FirmFirst's Website and publicly available services. For purposes of these Terms, "Website" refers to www.firmfirst.com, any progressive web application (PWA) version thereof, and any other websites that FirmFirst operates and that link to these Terms.
These Terms govern your use of the Website and publicly available content and services. If you are a FirmFirst customer operating under a separate subscription agreement or other written agreement with FirmFirst (a "Customer Agreement"), these Terms supplement your Customer Agreement with respect to your use of the Website. In the event of a conflict between these Terms and your Customer Agreement, the Customer Agreement shall control to the extent of the conflict.
Your use of this Website shall constitute and be deemed your unconditional acceptance of these Terms, individually, and on behalf of any entity(ies) you represent. If you do not agree to these Terms, you are not authorized to access or use our Website.
1. Eligibility
By using the Website, you represent and warrant to us that: (i) you are at least 18 years of age or the age of majority in your jurisdiction, you have the legal capacity to enter a contract, and you agree to comply with, and be bound by, these Terms; (ii) you have not previously been suspended or removed from the Website; and (iii) your use of the Website is, and will at all times be, in compliance with all applicable laws and regulations.
2. License Grant to FirmFirst
By submitting, posting, or publishing any content, suggestions, enhancement requests, recommendations, feedback, information, data, or comments ("User Content") to the Website, you grant FirmFirst a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, fully paid up right and license (with the right to sublicense) to use, incorporate, exploit, display, perform, reproduce, distribute, and prepare derivative works of your User Content. You retain ownership of your User Content; however, any use of your User Content by FirmFirst shall be without compensation. By submitting User Content, you represent and warrant that your User Content does not: (i) infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; or (ii) slander, defame, or libel any third party.
3. Intellectual Property Rights
All content on, and elements of, the Website including, without limitation, visual interfaces, graphics, logos, trademarks, images, designs, compilations, information, data, computer code (including source code or object code), products, software, and services, and all other elements of the Website (collectively, the "Materials") are provided by FirmFirst or its third-party licensors and are protected by and under all applicable copyright, patent, trademark, and other intellectual property law, and proprietary rights, and other applicable laws. All Materials contained in the Website are the property of FirmFirst or our third-party licensors. Except as may expressly be authorized by FirmFirst in writing, you may not make use of the Materials. FirmFirst reserves all rights to the Materials not expressly granted in these Terms. Under no circumstances will you acquire any ownership rights or other interest in any Materials by or through your use of this Website.
4. Personal and Non-Commercial Uses; Prohibited Uses
The Website is for your personal and non-commercial use, unless otherwise specified by FirmFirst in writing. You may not use any service or Materials provided by, through, or under the Website for any other purpose, including any commercial purpose, without the prior express written permission of an authorized representative of FirmFirst. You may not modify, copy, distribute, display, send, perform, reproduce, publish, license, create derivative works from, transfer, sell or otherwise infringe on any intellectual property rights related to any information, content, software, products, services, or other Materials obtained from, or otherwise connected to, this Website. You must retain all copyright and other proprietary notices contained on the Materials delivered by, through, or under the Website or as part of the services.
As a condition of your use of the Website, you will not use the Website for any purpose that is unlawful or prohibited by these Terms. You may not use the Website in any manner that could damage, disable, overburden, disrupt, or impair any FirmFirst servers or networks, or that could interfere with any other party's use and enjoyment of the Website. You may not: (i) transmit any viruses, worms, defects, Trojan horses, or any items of a destructive nature; (ii) attempt to gain unauthorized access to the Website, other accounts, computer systems, or networks connected to any FirmFirst server; (iii) use any robot, spider, or other automatic software to monitor or copy the Website without our prior written permission; (iv) obtain or attempt to obtain any materials or information through any means not intentionally made available through the Website; or (v) use the Website in any way that violates any applicable law or regulation.
5. Artificial Intelligence Restriction
You may not use automated bots to access, scan, scrape, data mine, copy, or use the Materials or other content on this Website for developing, training, fine-tuning, or otherwise contributing to or improving a machine learning model or artificial intelligence system, unless your bot's user agent is explicitly permitted in this Website's robots.txt file and solely used for AI-related purposes.
6. Third-Party Websites
The Website may contain links to third-party websites. Such linked websites are not under our control, and we are not responsible for their content, privacy practices, or any products or services offered by or through them.
7. Termination of Use
We may, at our sole discretion, suspend or terminate your access to the Website at any time, with or without notice, for any reason or no reason at all. We also reserve the right to modify or discontinue the Website at any time without notice to you. We will have no liability whatsoever on account of any change to the Website or any suspension or termination of your access to, or use of, the Website.
8. Indemnification
You agree to indemnify, defend, and hold harmless FirmFirst and its officers, directors, employees, consultants, affiliates, owners, partners, subsidiaries, and agents (collectively, the "FirmFirst Entities") from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees and costs, arising out of, or in any way connected with: (i) your access to, use of, or alleged use of the Website; (ii) your violation of these Terms or any applicable law or regulation; (iii) your violation of any third-party right, including any intellectual property right, publicity, confidentiality, property, or privacy right; or (iv) any disputes or issues between you and any third party.
9. Disclaimer of Warranties
THE WEBSITE AND THE INFORMATION AND MATERIALS PROVIDED ON, THROUGH, AND UNDER IT ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH THE EXPRESS UNDERSTANDING THAT THE FIRMFIRST ENTITIES HAVE NO OBLIGATION TO MONITOR, CONTROL, OR VET THE CONTENT, MATERIALS, OR DATA APPEARING ON THE WEBSITE. YOU AGREE THAT YOUR USE OF THE WEBSITE IS AT YOUR OWN DISCRETION AND AT YOUR SOLE RISK. THE FIRMFIRST ENTITIES MAKE NO REPRESENTATIONS, WARRANTIES, CLAIMS OR PROMISES ABOUT THE QUALITY, ACCURACY, OR RELIABILITY OF THE WEBSITE AND EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, EXPRESS WARRANTIES, STATUTORY WARRANTIES, AND IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TO THE EXTENT YOUR JURISDICTION DOES NOT ALLOW LIMITATIONS ON WARRANTIES, THESE LIMITATIONS MAY NOT APPLY TO YOU. YOUR SOLE AND EXCLUSIVE REMEDY RELATING TO YOUR USE OF THE WEBSITE SHALL BE TO DISCONTINUE USING THE SITE.
10. Limitation of Liability
IN NO EVENT WILL THE FIRMFIRST ENTITIES BE LIABLE OR RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL (INCLUDING, WITHOUT LIMITATION, DAMAGES FROM LOSS OF BUSINESS, LOST PROFITS, LITIGATION, OR THE LIKE), EXEMPLARY, OR PUNITIVE, OR OTHER DAMAGES, UNDER ANY LEGAL THEORY, ARISING OUT OF, OR IN ANY WAY RELATING TO, THE WEBSITE OR ANY MATERIALS OR CONTENT ON THE WEBSITE, OR YOUR ACCESS TO, OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE WEBSITE OR ANY MATERIALS OR CONTENT ON, THROUGH, OR UNDER THE WEBSITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE.
YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE WEBSITE AND/OR CONTENT IS TO CEASE ALL OF YOUR WEBSITE USE. TO THE EXTENT THE FOREGOING LIMITATION OF LIABILITY IS PROHIBITED OR FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL THE COLLECTIVE LIABILITY OF THE FIRMFIRST ENTITIES, REGARDLESS OF THE FORM OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE), EXCEED THE GREATER OF $100 OR THE AMOUNT YOU HAVE PAID TO FIRMFIRST FOR THE USE OF THE WEBSITE OR ANY SERVICE IT PROVIDES.
YOU MAY HAVE ADDITIONAL RIGHTS UNDER CERTAIN LAWS (INCLUDING CONSUMER LAWS) WHICH DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, THE EXCLUSIONS OR LIMITATIONS IN THESE TERMS THAT DIRECTLY CONFLICT WITH SUCH LAWS MAY NOT APPLY TO YOU.
11. Governing Law
These Terms will be governed by, and construed in accordance with, the laws of the State of Colorado, without regard to conflict of law principles. To the extent that any lawsuit or court proceeding is permitted hereunder, you and FirmFirst agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Denver County, State of Colorado, for the purpose of litigating all such disputes.
YOU AGREE THAT REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF, OR RELATED TO, THE WEBSITE, ANY SERVICE OR MATERIALS PROVIDED BY, THROUGH, OR UNDER THE WEBSITE, OR THESE TERMS OF USE MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE OR BE FOREVER BARRED.
12. Dispute Resolution; Arbitration; Class Action Waiver; Jury Waiver
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
12.1 Informal Resolution
Before initiating any formal dispute resolution proceeding, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least thirty (30) days. If the dispute is not resolved within thirty (30) days, either party may proceed as set forth below.
12.2 Binding Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or any Materials or services provided by, through, or under the Website, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator. The place of arbitration shall be Denver, Colorado. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
The arbitrator shall have the authority to award any relief that a court of competent jurisdiction could award, including injunctive or declaratory relief. The arbitrator's award shall be final and binding. Each party shall bear its own costs and attorneys' fees in connection with the arbitration, unless the arbitrator determines that a party's claim or defense was frivolous or brought in bad faith, in which case the arbitrator may award reasonable attorneys' fees to the prevailing party.
12.3 Class Action Waiver
YOU AND FIRMFIRST AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.
12.4 Jury Waiver
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND FIRMFIRST EACH WAIVE THE RIGHT TO A JURY TRIAL FOR ANY AND ALL DISPUTES ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, OR ANY MATERIALS OR SERVICES PROVIDED BY, THROUGH, OR UNDER THE WEBSITE.
12.5 Exceptions
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights. Claims within the jurisdiction of small claims court may also be brought in small claims court in lieu of arbitration.
13. Changes to These Terms
FirmFirst reserves the right to make modifications to these Terms at any time. Revised versions of these Terms will be posted to this Website. Unless otherwise specified, any modifications to the Terms will take effect the day they are posted to this Website. If you do not agree with the revised Terms, your sole and exclusive remedy will be to discontinue your use of the Website.
14. General Provisions
These Terms, together with the Privacy Policy and any applicable terms presented to you on our Website, constitute the entire and exclusive understanding and agreement between you and FirmFirst regarding your use of, and access to, the Website. Use of section headers in these Terms is for convenience only and will not have any impact on the interpretation of particular provisions. You may not assign or transfer these Terms or your rights hereunder, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice. The failure to require performance of any provision will not affect our right to require performance at any time thereafter, nor will a waiver of any breach or default of these Terms or any provision of these Terms constitute a waiver of any subsequent breach or default or a waiver of the provision itself. If any part of these Terms is held to be invalid or unenforceable, the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.
15. Contact Information
You may contact us by sending correspondence to: [email protected]
16. Copyrights and Copyright Agent
If you believe your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have otherwise been violated, please provide a notice containing all of the following information to our Copyright Agent:
a. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
b. A description of the copyrighted work that you claim has been infringed;
c. A description of where the material that you claim is infringing is located on the Website;
d. Your address, telephone number, and e-mail address;
e. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
f. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Our Copyright Agent for Notice of claims of copyright infringement on the Website is [name of agent for notice], who can be reached as follows:
By E-mail: [email protected]
Questions about this policy? [email protected]